There is an Xbox Error 80153048 that may appear when you try to redeem a promotional code on Xbox 360. The error may also occur if you attempt to download the content. It comes with an error message that reads “Can’t retrieve information from Xbox Live. Please try again later. Status code: 80153048“. If something similar is happening to your console, see below for how to resolve it.
What Causes Xbox Error 80153048?
This problem generally appears when users attempt to redeem a code on Xbox 360.
Other major causes of the error are:
- Microsoft account billing information is incorrect
- The prepaid code needs to be redeemed with an existing subscription
- Xbox Live has a temporary problem.
How to Fix Xbox Error 80153048
Here is how to fix Xbox Error 80153048:
1] Check the status of the Xbox server
If you experience Xbox error code 80153048, the first thing to do is to make sure all Xbox services are functioning properly. In case the Xbox services are down or have an alert, it could lead to the Error Code. If this happens, you should wait for a while and check your server’s status until the problem is resolved. Once the Xbox is up and running, try performing the task again.
2] Test the Xbox Live connection
The next step is to run the Xbox Live Connection Test. It will check if there are any network issues on Xbox. Follow the below steps:
- Go to the Settings menu on your Xbox console.
- Head to System > Network Settings.
- Choose your Network.
- Select Test Xbox Live Connection.
Give it some time and then start the tester. If the network is down, this will show you.
3] Verify the internet connection
This method requires you to check your Internet connection is working properly. Also, you can check if your router is performing poorly, and if so, restart your router to see if that fixes the problem.
- First, turn off your router.
- Unplug the cables from the power outlet and wait for a while.
- Connect the cables back to the Outlet and turn on the router.
In case this method does not work, you can contact your Internet Service Provider regarding the issue.
4] Verify your Microsoft Account billing info
In the next step, you will need to log into your Microsoft Account and verify your billing information to confirm that your code is still active. If the code has expired or if there is something wrong with the account, you can use the steps below to update it:
- Open a web browser and sign in to your Microsoft account.
- Click on the Payment & billings and then select Payment options.
- Update your payment method information if necessary.
- If something is incorrect or missing, you should update it.
- Head to Payment & billings and then click on Address book.
- Check and update your account address.
- Once you’ve done that, sign out of your Microsoft account and then sign back in.
- Re-enter your Xbox Live credentials and try the download again.
Note: If you have an outstanding balance on your account or your payment method has expired, you cannot use or activate a prepaid code. You can update your billing information under Payment & billing.
5] Update your Xbox
The Xbox sometimes fails to update automatically or asks you to install it manually. In that case, you can use the steps below to perform a manual update:
- Click on the Xbox button on your controller.
- Navigate to Settings > System.
- Click on Updates & downloads.
This is the place where you’ll find all the available updates. After you have successfully updated the Xbox, check to see if the error is resolved
6] Contact Xbox Support
In case you’ve tried everything and still failed to resolve the Xbox error, you should contact Xbox support. It seems you might need an expert’s assistance to solve the problem.
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