Several users reported encountering an error 0x87af000d when trying to install or uninstall a game on their Xbox console. If you are one such user looking for ways to fix this issue, read this article till the end. In this post, we have discussed all possible reasons that may cause this problem and four working ways to overcome this error code.
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What is Error 0x87af000D on Xbox and when does it occur?
The error 0x87af000D is an Xbox-related issue that occurs primarily when you try to install or uninstall a game on the Xbox console. This may occur when your console meets one or more of the below conditions –
- Xbox Servers are down or not running
- An inactive Internet Connection or being on an unstable Network
- Glitches within your Xbox console
How to Fix Error 0x87af000d on Xbox
If you have recently tried installing or uninstalling a game on Xbox and this fails on an error code 0x87af000d, we advise you to follow the below fixes one by one.
1. Check Xbox Server Status
The first thing that you must ensure is visiting the Xbox Server Status website. There, you can find out if the problem is due to some server issues or not. If it does occur because of server issues, there’s nothing you can do. So, wait for the Servers to be up and running normally again.
However, if you don’t notice any lag or delay with the Xbox servers, you may start applying the below troubleshooting fixes.
2. Check your Network/ Internet Connection
Installing apps on Xbox requires an active internet connection and that too with a stable network. Staying on a stable network with no active internet pack or vice versa may prevent you from installing a heavy-end game on the gaming console.
You may check your network by seeing the total bars in the Network region. To ensure having an active internet pack, browse any site on your web browser and check how much time it takes. If all seems okay, skip to Fix #3. Otherwise, try once clearing the saved Alternate MAC Address of your Xbox. Here’s how to do this –
- Press the Xbox button and go to the Menu.
- Now, navigate to the below path –
Settings > Network > Advanced Settings
- Under the Change Settings section, select Alternate MAC Address, and click Clear.
Restart your gaming console and check if the error 0x87af000d resolves.
3. Restart your Router
If the error 0x87af000d persists even after altering the MAC address, the problem may lie within the router itself. So, restart your router/modem and check if the problem resolves this way. To restart your router, follow these easy steps –
- Switch off your router and remove all its connecting wires.
- Wait for the next 5-10 minutes and re-connect all the wires.
- Turn it back On and connect your Xbox console to it.
You may now try to install or uninstall games on it.
4. Hard Reset your Xbox
If none of the above solutions help to resolve this error 0x87af000d on Xbox, you must perform a hard or factory reset on your Xbox console. You may hard reset the Xbox console by following these easy steps –
- Press and hold the Xbox’s power button till it shuts down.
- Wait for a few seconds and hit the power button again.
- When it restarts, check if the error 0x87af000d resolves on your gaming console.
How do I factory Reset the Xbox console?
You may perform a factory reset if the hard resetting Xbox doesn’t work to solve error 0x87af000d. To do so, follow these easy steps –
- Enter inside your gaming console and go to the Menu.
- Select Settings and then System.
- Proceeding ahead, click Console info and then Reset console.
- Here, you will find an option to – “Reset and keep my games & apps”. Well, click on this button.
Performing a factory reset will clear all the stored cache and cookies on the Xbox console, So, go with this option only when all other fixes fail to resolve the error 0x87af000d. After you successfully factory reset your gaming console, open it again and check if the persisting issue is resolved now.
Does resetting Xbox One delete everything?
When you reset your Xbox One, it does remove all your saved account logins, games, and associated settings. However, signing back into your Xbox One account will sync the previous settings and bring back the saved games. The only thing you can’t recover is the stored caches on your Xbox console.
