Error Code 8015D002 on Xbox 360 is a sign-in error and it mostly occurs when you are trying to log into your Xbox Live account. With this error appearing on the Xbox sign-in screen, you can’t even access any of your games. In this blog post, we have discussed what possibly could cause this error code and how you may overcome this issue in the least possible time.
Fix Xbox Live Error code 8015D002 on Xbox 360
If you are encountering a sign-in error 8015D002 on Xbox 360 when logging into Xbox Live, consider applying the below fixes one after another.
1] Check your Password
The error 8015D002 mostly occurs when you are entering an incorrect password. Double-check your password and try to log in using this to your Xbox Live account. If this fails as well, you may reset your password and log in using the newly created one.
2] Check if you can access your Microsoft account
When this error code occurs, you might also receive an error message that reads the following
"The email address or password you entered is not valid. Please try again,"
If you are getting this error message, you must change your current password. To do so, you must verify both your email address and phone number by following these easy steps –
- First, sign into your Microsoft account in a web browser on a computer.
- Go to the Security tab and click on Advanced security options. You have to verify your identity to access this page. Enter the verification code you receive on your mail id, and press the Sign in button.
- Next, you will see the linked email address on the opened page. If your email address needs to be verified, you will see a Need attention warning with it.
- Expand the linked email address section and then press the Verify button present under it.
As you do that, Microsoft will send a code to your email address. Open your inbox and enter the received code in the verification prompt. After you successfully verify your email address, repeat the above steps to verify your phone number as well.
After you have verified both your email address and phone number, associated with your Microsoft account, go and check if you can sign in to your Xbox 360 now.
I hope this resolves the Xbox Live error code 8015D002 now. In case you are still getting the same error code, try the next solution.
3] Verify if your email address is associated with your Gamertag
At times, you use your friend’s email id to access Xbox Live and play games over it. If that’s the case, you must be entering an incorrect account, i.e. of your own account.
You may confirm this by simply logging into your own account at Xbox.com. Do so and check if you see your gamertag at the top right corner. If you don’t see any Gamertag, this confirms that your account doesn’t have the authority to sign into your Xbox 360. You may then either request your friend again to share his/her password with you or purchase your own Gamertag.
4] Use an app password to sign in to your account
Two-step verification provides added security to your Xbox account. When you enable this feature on your Xbox account, you must use an app password to sign in to your profile. Doing so will prevent error 8015D002 while signing in. Follow these steps on how to create or set up an app password –
- Sign in to your Microsoft account using a web browser.
- Navigate to the Security & Privacy section and select “Manage advanced security.” You may be prompted to enter a security code, so do that if required.
- Go to “App passwords” next and select “Create a new app password.” Doing so will generate a new password and display it on your display screen.
- Note down the app password and log in to your Microsoft account on your gaming console. Make sure to enter the app password during the login process.
Note: There’s a “Remember password” checkbox available here. When you turn on this feature, you don’t require entering your app password every time you log in to Xbox Live.
If you don’t want to enter the app password every time you log in to Xbox Live, you may tick the checkbox next to “Remember password”.
In case you forget this app password, you may follow the above steps again to set up a new one and thus you can access your Xbox profile.
5] Turn off Two-Step Verification & Move your Xbox Profile
If you are using an Xbox 360 and experiencing error code 8015D002 when signing in to Xbox Live, it could be due to two-step verification. To solve this, you must disable this security feature. Follow these steps –
- Sign in to your Microsoft account on a web browser.
- Go to the Security and Privacy section and select “Manage advanced security.”
- Choose the option to turn off two-step verification.
- Confirm your choice by clicking “Yes.”
For users experiencing Xbox sign-in error 8015D002, moving your profile might also help to overcome this error code. Here’s how to proceed –
- Go to Settings > System Settings, and select Storage.
- Locate your account and once you find it, choose the Move option.
- Next, move your profile to a different hard drive or USB flash drive.
After the moving process is completed, you should be automatically signed in, and the problem should be resolved.
6] Disable automatic sign-in
Automatic sign-in may also cause problems sometimes and prevent you from logging in. Since you can’t confirm if this indeed is the case, you better disable the automatic sign-in feature. Here’s how to perform this task –
- Open your default web browser and log into your Microsoft account.
- Go to the “My Account” section and select “Security, family & forums.”
- On the right side, locate “Xbox 360 profile protection.” It will display the number of consoles using the automatic sign-in option.
- Select the “Require Profile Download” option.
- Go back to your gaming console, and enter your password inside the prompt.
You might now be able to log into your Xbox Live account. However, if this fails as well, you may consider resetting your password. Follow these steps to reset your password.
- Log in to your Microsoft account first.
- Go to Security & Password and select “Change your password” under the “Password” section.
Follow the on-screen instructions and check if this resolves the error code 8015D002 on Xbox 360.
7] Restart your Xbox 360
Restarting a machine often resolves different error codes appearing on it. If you are this below, the error 8015D002 must still be occurring when logging into your Xbox Live account.
To solve this, you may restart your Xbox 360 and check if the issue resolves this way.
- On the Home screen, scroll left to open the guide.
Note: Alternatively, You may also open the guide by pressing the Xbox button on your controller.
- Select “Settings” from the menu.
- Choose “Restart console” and confirm by selecting “Yes.”
- Once your console restarts, attempt to sign in again.
8] Remove and add your account again
If the error code 8015D002 is still occurring, remove and re-add your Xbox account once. Doing this might help to fix this error code in the Xbox console. Here’s how to perform this task –
If you are repeatedly asked for your password and unable to log in, removing and re-adding your account might help. Follow these steps:
- Double-tap the Xbox button to open the guide.
- Select “Settings” and go to “All Settings.”
- Go to Accounts and select the “Remove accounts” option.
- Locate the account you want to remove and proceed with the removal.
Note: Some users reported needing to repeat the removal process multiple times before successfully removing the account from the list.
- After removing your account, restart your console (as described in Solution 4).
- Once your console restarts, add your account again by following these steps:
- Open the guide by scrolling left on the Home screen.
- Select “Sign in” > “Add & manage.”
- Choose “Add new” and enter your Microsoft account email and password.
After you delete and then re-add your account, check if you can sign in without any further issues.
9] Check the status of the Xbox Live service
Sometimes sign-in errors occur when the Xbox Live Core Services are not running properly. You can check the status of these services using any device with internet access. If the servers are down or some gaming services are not running, you better wait for the services to be up and running again.
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10] Clear the system cache
Clearing the cache on your Xbox can often resolve sign-in errors. Follow these steps:
- Press the Guide button on your controller and select “Settings.”
- Navigate to “System Settings” and choose “Storage.”
- Highlight any storage device on the list and press the “Y” button on your controller.
- Select the “Clear System Cache” option.
- Confirm by selecting “Yes” to start the clearing process.
- After the cache is cleared, restart your console and check if the sign-in problem is resolved.
11] Hard Reset your Xbox Console
If the error code 8015D002 is still appearing on Xbox 360, you should reset your Xbox to its factory settings. Resetting an Xbox console will delete all files, so make sure to create a backup of all your important files and folders.
Disconnect the power cable from your console and wait for some time. Reconnect the power cable back and check if the problem resolves this way. You may try this fix a few times if the error code appears again and again.
By trying the above-mentioned solutions, you should be able to fix sign-in errors on Xbox 360 and gain back access to your gaming console.
Know what Microsoft says on this error code.
