- Several users encountered an error 0x97DD001E when they were trying to connect to Xbox Live on their gaming consoles or Windows PCs. If you are one such user and wondering what to do next, read and apply the solutions discussed in this post.
- The Xbox Live Error 0x97DD001E mostly occurs when the servers are down or your console is experiencing network problems.
How to Fix Xbox Live Error 0x97DD001E
To resolve this issue on your gaming console or Windows PC, try out these solutions in the exact order as guided below.
1. Check Xbox Server Status
At times, server outage issues may result in an error code 0x97DD001E when you are trying to connect to Xbox Live. One may check this by visiting the Xbox Live Status page.
- Say, for example, you visited the above link, and you see the below snapshot. Here, you can see there is a limited sign available left of the “Games & Gaming” service.
- Click on “Games & Gaming” and this will look like the below screenshot. Here, you can see a server outage issue is reported at a certain time and date. If the technical team is working on this issue, the same appears next to the reported issue.
- In the end, you may see the Resolution marked as “pending“.
Wait for this resolution to get resolved. Only when all services are up and running, proceed to the solutions discussed below.
2. Restart the Xbox Console
Assuming you find all services on the Xbox Status page up and running, restarting the Xbox console is the first solution that you should perform. When you restart your gaming console, this may address the temporary glitches and hence solve the error code 0x97DD001E. Here’s how you may perform this task –
- Press and hold the Xbox button to enter the Power Center.
- Click Restart Console > Restart.
- Xbox console will immediately start rebooting. Wait for this reboot to finish.
Sign in to your Xbox console again and check if the error 0x97DD001E has been resolved. If you are still unable to connect to Xbox Live, follow the next set of solutions.
Read: Fix Xbox One X Black Screen of Death Error
3. Test your Network Connection
This may occur when you are on an unstable or low-speed internet connection. If that’s the case, this may result in errors connecting Xbox Live. Go and test your network connection by following these easy steps –
On Xbox Console:
- First of all, restart your Network device (router, hotspot, or plug out/in Ethernet cable).
- Press the Xbox button on the controller to enter its Guide page.
- Next, navigate to the following –
Profile & system > Settings > General > Network settings
- Click Test Network Connection, and wait for this testing to complete.
If the testing displays “packet loss greater than 5%”, you should look out for the following network connection issues and their solutions.
On Windows PC:
- Click the Windows icon available on the taskbar and hit All apps.
- Scroll down and locate the Xbox Console Companion app.
- When this application launches, go to Settings and then Network.
- Check what’s written inside the Network status. Normally, this should say – “Connected”.
If it doesn’t say “Connected”, check if the Xbox server network connectivity is blocked on Windows or not.
4. Contact Xbox Support
If you are still encountering the error 0x97DD001E while connecting to Xbox Live, you may contact Xbox Support and seek their advice.
I hope the solutions enlisted above help to resolve the error code that you were struggling with.
