Several users complained of getting an error code 0xC002001B when they were installing new games or upgrading the installed ones on Microsoft Store. If you are one such user and want a resolution to this problem, follow this guide till the end. In this post, we will discuss what possibly could have gone wrong on your PC and the potential ways that can resolve this issue in Windows 11/10.
What may trigger an error 0xC002001B in Microsoft Store?
The error 0xC002001B usually occurs when your device meets the following conditions –
- Running a third-party antivirus program – Having some external antivirus program on your PC may corrupt the internal files and folders. This happens because of the interactions these third-party apps made with the system files. So, you better get rid of them and try Windows Security instead.
- Network Issues – You may encounter an error code while opening Microsoft Store or installing/upgrading apps on it due to some network issues. Check your network and try again to launch Windows Store. If this fails again on some error code 0xC002001B, try the below fixes.
Ways to Fix Store Error 0xC002001B
Assuming you have already followed the above suggestions and yet the error 0xC002001B is occurring, follow the below solutions one by one and check if any resolve this bug.
1] Troubleshoot Windows Store
If the error 0xC002001B is still appearing while opening the Store app, consider troubleshooting Microsoft Store. Here’s how to do this –
Windows 11:
- Press Win + I and navigate to the following path –
Settings > System > Troubleshoot (right-panel)
- Click on Troubleshoot and then Other troubleshooters.
- When this expands, locate Windows Store Apps under Others. You may find this section by scrolling to the end of the current session.
- Once found, click the Run button available on it.
- Now, follow the on-screen instructions to complete troubleshooting Microsoft Store.
Windows 10:
- Launch Settings and browse to the below path –
Settings > Update & Security > Troubleshoot (left navigation pane)
- Head over to the right panel and click Additional troubleshooters.
- Now, scroll down to the bottom and click to expand Windows Store Apps.
- Hit Run the troubleshooter and follow the instructions on the subsequent window.
- When this tool provides a fix, click Apply this fix, and the error 0xC002001B will resolve automatically.
I hope this method alone fixes the Store error on your Windows 11 or 10 PC.
2] Enable Microsoft Store Install service
Microsoft Store requires certain services running in the background for it to launch properly or install/upgrade apps on it. There is one service that is of utmost importance. You may find it under Services under the name – “Microsoft Store Install service”. If this service remains disabled, it doesn’t matter which solution you apply, you won’t be able to install new apps or upgrade the existing ones.
So, open Services and re-enable this service. In case, it is already working, you better restart this service. Here’s how to do this –
- Press Win + R and the Run dialog will open up.
- Type “
services.msc” and hit OK. - On the Services window, scroll down and locate the Microsoft Store Install service.
- When found, right-click on it and hit Start/Restart whichever option is present there.
- Restart your PC and check if the error 0xC002001B resolves afterward.
3] Repair or Reset Microsoft Store
In case the error still persists, you may either repair or reset the Store app. Here’s how to perform this task –
- Press Win + X and choose
Apps and Features. - The system will redirect you to the window displaying all installed apps on your computer.
- Scroll down and locate Microsoft Store.
- Click the three dots available on its right end and hit Advanced options.
- Come down to the Reset section and try repairing the Store app first. To do so, hit the Repair button.
- After you have repaired your Store app, check if this is working correctly or still triggering some error codes.
- You may try the Reset button if repairing Microsoft Store doesn’t work.
Kindly note that all your stored data on the Store app will be lost afterward. However, you may get the essential ones by logging into your official Microsoft account.
4] Reinstall Microsoft Store
For most users, repairing/resetting Microsoft Store works and resolves almost all error codes. However, if it has not resolved the Store error 0xC002001B, one should try reinstalling Windows Store.
This requires uninstalling the Store app first. However, as there is no direct way to uninstall Microsoft Store, you must perform this task via Windows PowerShell (Admin). Follow the below guideline on how to uninstall and reinstall the Store app in Windows 11/10 –
- Right-click on the Windows icon and select Windows Terminal (Admin). Windows 10 users may directly select Windows PowerShell (Admin).
- The terminal will default load into Windows PowerShell.
- On the elevated console, copy/paste the below cmdlet and press Enter –
Get-AppxPackage *windowsstore* | Remove-AppxPackage
- Next, execute the following code –
Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
- That’s it, PowerShell will automatically uninstall the Store application and thereafter install it back.
Restart your computer and check whether you can now open Microsoft Store without encountering the error code 0xC002001B.
