Recently, many users complained of getting an error code 0x80070323 when they tried listening to music on the Groove Music app. If you are one such user and don’t know what to do next, this post is intended for you. So, go through the reasons that could have triggered this bug on your Windows 11/10 PC and apply the probable solutions elaborated below.
While you encounter this issue, you may receive an error message as well that says the following –
Can't play.
Another app is using this item. To play it here, quit the other app, then try again. 0xc101010f (0x80070323)
What causes Groove Music Error 0x80070323?
As stated in the error message, this problem may occur when there is some other application playing that file. So, quit that particular app, and try again to play that from the Groove Music app. The problem may also occur when you have moved the file location of that particular item.
In case you had not moved that file, confirm the same by manually visiting the location that contains that music file. If the file is there yet you are getting this error, try out the workarounds outlined below.
Fix Groove Music App Error 0x80070323
To solve the Groove Music app failing on error code 0x80070323, go through the solutions listed below, and see if any fixes the issue that you are struggling with –
1] Close Groove App and restart your PC
First of all, give this a try –
Close the Groove application and restart your PC. Doing this will kill the other application and related processes that could have been using the music track.
2] Run Windows App Troubleshooter
If you are still unable to play music on the Groove app, try running the Windows app troubleshooter. To do so, you may follow these steps –
- Press Win + I to launch Settings.
- Click System and then Troubleshoot on the right pane.
- Click to expand Other troubleshooters and scroll down to the bottom.
- Here, you will see the option “Windows Store Apps“.
- Click Run besides this to initiate the troubleshooting.
- Hit Next and follow the on-screen instructions to complete the remaining steps.
The troubleshooter will run next and start diagnosing what possibly could have started this issue. In case it does find any problem with the Groove application, the same stands resolved.
If you are getting this issue on Windows 10, navigate to this path instead –
Settings > Update & Security > Troubleshoot > Additional troubleshooters
On the subsequent screen, you will see “Windows Store Apps” at the bottom. Click to expand it and hit Run the troubleshooter.
3] Repair or Reset Groove App
In case the error 0x80070323 persists even after troubleshooting Windows Store Apps, the problem may lie with the Groove application itself. So, you should visit its advanced options and repair or reset this music app. Here’s how you may repair/reset the Groove app on Windows 11/10 –
- Right-click on the Windows icon and select Apps and Features.
- Moving ahead, scroll down and locate the Groove app.
- When found, click the three vertical dots and hit Advanced options.
- On the upcoming screen, go to the Reset section and hit the Repair button.
- Reboot your PC next and see if the error 0x80070323 resolves by now.
If you are still facing the same error, re-visit the path elaborated above and this time hit the Reset button. You may even try to uninstall/reinstall this program as well.
4] Check if this occurs inside the Clean Boot as well
I hope the Groove Music app error 0x80070323 must have been resolved by now. If not, boot into the Safe boot state and see if this problem occurs there as well or not. In case the problem resolves after booting into the Clean boot state, the problem must have been occurring due to some third-party applications. If you had lately installed any third-party program on your device, consider uninstalling all of them.
There is a possibility that you don’t remember the applications that you had installed recently. Well, in such cases, all you can do is uninstall all those programs that may run music files. Make sure to reinstall them one by one and see if the error 0x80070323 comes back after installing any particular app.
5] Use some other Music apps
In cases where you encounter this issue again after installing a specific program, you should get rid of that software. However, if you use that application more than often, consider using some other music app. There are dozens of Music apps that you may go for like – iTunes, VLC, etc.
How do I stop Groove Music from crashing?
Several users complained of facing the Groove app crashing issues while listening to some tracks offline. If you have also faced this issue, you should know what causes this issue. Well, this problem may occur when there is caching problem with the Groove app, or it has become corrupted somehow. As per a few users, incorrect Date & Time on your PC may also trigger this issue. So, keep your device up to date and if the problem persists, try out these solutions –
- Run SFC to repair missing/damaged system files.
Open CMD as administrator and execute the command below on the elevated console –
sfc /scannow
- Uninstall/Reinstall Groove app
Though you may uninstall this app from the Settings interface, you may also run the below code on PowerShell (Admin) to refresh/reinstall the Groove app.
Get-AppxPackage *zunemusic* | Remove-AppxPackage
Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
I hope the error must have been resolved by now.
